HOW LONG IS YOUR RETURN PERIOD?

Any unwanted product must be returned within 30 days from when your Wolflow order is delivered (if the order was placed online) or was purchased in person (if you bought the items at a pop-up location).

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WHAT ITEMS CAN BE RETURNED?

As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:

• If an item is marked as 'Final Sale'

• If an item gets sent back in damaged condition

• If an item has been worn or washed

 

To receive a full refund on your return, the item must be returned in the condition it was sent out (unworn, unwashed, undamaged). If the returned item does not meet these requirements, Wolflow will not be able to issue a full refund for the product(s). All items are inspected by our team upon arrival.

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WHEN SHOULD I EXPECT MY REFUND?

Depending on when the package arrives back at the warehouse and it is processed for return, you should expect to receive an email confirmation within 5 days. Please note, it could take up to 8-10 working days for the value to be reflected in your bank account. Refunds can only be processed back to the original card used for the order.

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DO YOU OFFER EXCHANGES?

Yes, Wolflow offers exchanges to eligible products (see "what items can be returned" for eligibility).

If you opt for an exchange, Wolflow will not ship out your chosen item until the initial items has been processed in our warehouse by our returns team. Once processed, it could take up to 5 days for your exchange to be shipped out. You will receive an email confirmation and tracking number letting you know it has shipped out.

 

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 8-10 working days to be processed and reflected in your account.

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POP-UP SHOPS AND EVENT RETURN/EXCHANGE POLICY.

All eligible items purchased at a pop-up are accepted under our usual returns policy. Please contact us             and provide your order confirmation number to initiate the exchange.

 

Cash payments will need to provide an email receipt in order to refund or exchange. This is the only way the Wolflow team can verity your proof of purchase and verify amount. All cash refunds will be extended through store credit.